FAQ

WgetCloud offers peak bandwidth up to 2000Mbps with BGP multi-line architecture and intelligent routing optimization. Depending on your plan, peak bandwidth ranges from 200Mbps to 2000Mbps.

Our nodes cover major regions including Hong Kong, Taiwan, Singapore, Japan, and USA, ensuring stable low-latency connections. Elite plans also support multi-node load balancing and high availability for enhanced stability.

Yes, all WgetCloud plans support unlocking mainstream streaming services, including but not limited to:

• Netflix
• Disney+
• YouTube Premium
• HBO Max
• Spotify
• And other major streaming platforms

We continuously optimize streaming unlock capabilities to ensure smooth access to global content.

WgetCloud offers limited refund protection. Please refer to the Terms of Service on the official website or contact customer support for details.

Generally: - New orders with little to no usage may qualify for refunds - Refunds require reasonable justification - Orders with significant data usage typically don't qualify - Specific refund amounts and conditions are subject to official confirmation

We recommend reviewing plan details before purchasing and contacting support with any questions.

Individual plans support up to 3 simultaneous devices with 300 connections per device.

Team plans support more simultaneous devices: - Team Plan S: 12 online IPs - Team Plan M: 24 online IPs - Team Plan L: 48 online IPs

Please note that individual plans are for personal use only and cannot be shared. For team usage, please choose a team plan.

WgetCloud accepts multiple convenient payment methods:

• Alipay
• WeChat Pay
• Cryptocurrency (partial support)

All payments are processed through secure encrypted channels. Please check the official website for currently supported payment methods.

Due to the unique network environment, WgetCloud does not guarantee service availability for users in Xinjiang region.

Users in Xinjiang may experience: - Unstable connections - Some nodes may be unavailable - Higher network latency

If you're located in Xinjiang, we recommend understanding local network conditions before purchasing. We cannot guarantee service quality in this region.